AI is changing the game—but not in the way you think. In this episode of #HRTechChat, we’re sharing a special swapcast from the PeopleTech podcast hosted by Mark Feffer, featuring Samrat Krishna of Darwinbox. Samrat unpacks how AI agents are […]
#HRTechChat: Meredith Reilly on Building Your Advisory Village and Scaling HR Strategically
Small businesses face growing complexity in HR, payroll, and benefits—but too often, leaders carry the burden alone. In this episode of #HRTechChat, Dylan Teggart talks with Meredith Reilly, Chief Sales Officer at isolved, about why it’s time to stop going […]
GTM Innovators: Texting with Intent – Phil Portman on Smarter SMS for Modern GTM Teams
In this episode of GTM Innovators, we sit down with Phil Portman, founder and CEO of Textdrip, to explore how SMS is evolving from a simple communication tool into a powerful, intent-based automation channel for modern go-to-market teams. Phil shares […]
Video: Why Sales – Not Software – Is Winning the Deal
In this video, Nicholas Biron highlights a growing trend in software sales: the product isn’t winning deals—people are. As AI and feature sets across vendors begin to look indistinguishably similar, sales execution has become the real differentiator. Drawing from analyst […]
Video: Why Legacy Brands Fail – The Cost of Ignoring Innovation
In this video, Nicholas Biron unpacks a pattern he’s seen across industries: resistance to innovation is the fastest path to irrelevance. From cabs vs. Uber to Sears vs. Amazon, he explores how companies that once dominated their sectors crumbled when […]
Video: The Dark Side of AI in Customer Service
In this video, Nicholas Biron shares a firsthand critique of how AI is being implemented across customer service operations—and why it’s often failing. Drawing from real experiences with major brands like Verizon and Amazon, Nicholas unpacks the common breakdowns in […]
Evaluating Solution Providers Through the Lens of Employee Turnover and Glassdoor Insights
Employee turnover is a constant reality in today’s business environment. Organizations experience a natural ebb and flow of staff for reasons ranging from promotions to personal choices. However, there are instances when the rate of turnover becomes abnormal, almost resembling […]
Research Preview: How Are AI and Automation Transforming Product, Marketing, Sales, and Customer Success Teams?
Framing the Hypothesis In 2025, we believe we’re no longer just experimenting with AI—we’re evolving alongside it. The central hypothesis of our research holds strong: AI and automation are enhancing team efficiency, reducing time to market, and driving revenue growth […]
GTM Innovators: Creating Demand Through Community – A GTM Chat with Mark Kilens
In this episode of GTM Innovators, we sit down with Mark Kilens for a conversation that brings us back to the GTM fundamentals. Mark is the VP of Marketing at EasyLlama and Founder of TACK. Mark shares how the most […]
Council Guest Post: Understanding the Why Behind HR Transformation
Why Organizations Need to Evolve Their HR Function Introduction In the rapidly changing landscape of today’s business world, the human resources (HR) function must evolve to remain relevant and contribute to the overall success of an organization. HR transformation is […]
Crayon Blog: A Smarter Way to Compete – How AI Is Reinventing Competitive Intelligence
In a world where two thirds of sales opportunities are competitive—and those opportunities close at 5x the rate of non-competitive ones—competitive intelligence (CI) is a necessity. Yet most companies aren’t just underperforming—they’re flying blind. That’s why Crayon’s Jon White, SVP […]
The Hidden Risks of AI: John Baldino on Bias, Empathy, and Smarter Adoption
In the latest episode of GTM Innovators, I had the pleasure of hosting John Baldino, President of Humareso and co-host of the But First Coffee Podcast. Our conversation tackled some of the most critical topics organizations must consider as they […]
Analyst Insight: isolved’s Strategic Approach to Sustainable Growth and Outstanding Customer Experiences
I recently attended isolved’s Analyst Summit in Scottsdale, AZ, which gave me the opportunity to gain valuable insights into the company’s strategic direction. I was front and center to witness their commitment to exceptional customer experiences and deliberate, sustainable growth. […]
GTM Innovators: Vetting the Future with John Baldino – Trust, AI, and the Human Touch
In this episode of GTM Innovators, host Kyle James sits down with John Baldino, President of Humareso and co-host of the But First Coffee Podcast, for a candid conversation on the future of AI in the workplace. This discussion explores […]
#HRTechChat: Ahmad Noordin on HR-IT Collaboration and Simplifying Employee Tech
As organizations face growing complexity and rapid change, the need for simple, integrated HR solutions is more urgent than ever—especially in industries where high attrition and operational efficiency collide. In this episode of #HRTechChat, 3Sixty Insights’ Dylan Teggart sits down […]
#HRTechChat: Heidi Barnett on ApplicantPro’s Evolution and Integration with isolved
As workforce expectations evolve and hiring challenges mount, the need for seamless, scalable recruitment strategies has never been more critical—especially in industries where speed and simplicity make or break business outcomes. In this episode of #HRTechChat, 3Sixty Insights’ Dylan Teggart […]
Remote Work Is Not a Fad—It’s a Strategic Advantage
I recently came across the work of Stanford professor of economics Nick Bloom, who has spent years leading research into one of the most hotly debated topics in workforce management these days: remote work, hybrid work, and working from home […]
GTM Innovators: Reimagining BPO with AI – Innovation and Insights from OneSource CSO Scott Newman
In this episode of GTM Innovators, we sit down with Scott Newman, Chief Strategy Officer at OneSource, to explore how AI is fundamentally transforming the BPO industry. Scott shares how OneSource is leveraging its platform, CalibrAIte, to move beyond traditional […]
GTM Innovators: Empathy at Scale – Mike Lemire on Customer Success in a Digital World
In this episode of GTM Innovators, Kyle James sits down with Mike Lemire of Harmonic Leadership—musician turned customer success executive—for a wide-ranging conversation on the evolving role of CS in go-to-market strategy. From his early days at Blue Note Records […]
GTM Innovators: AI, Babelfish & the Future of Translation: A GTM Deep Dive with Sara Rosso
In this episode of GTM Innovators, host Kyle James sits down with Sara Rosso, Senior Director of Product Marketing at Smartcat, for a wide-ranging conversation on the evolving role of AI in global go-to-market strategies. From her roots in engineering […]