Last week, I had the opportunity to attend HR Tech 2025 with the 3Sixty Insights team. After years of observing this industry as a customer and analyst, I came away both amazed and thoughtful about the state of HR technology […]
Video: When Cost-Cutting Kills Customer Experience
In this video, Nicholas Biron of 3Sixty Insights draws a sharp contrast between the in-store experience of legacy retailers and the seamless efficiency of online shopping. What starts as a simple school shopping trip quickly becomes a lesson in why […]
Video: Why Independent Research Creates Defendable Customer Stories
In this video, Nicholas Biron underscores the real power of independent, third-party research in marketing. While vendors often publish their own case studies, these pieces rarely carry the depth or credibility needed to influence buyers—or withstand scrutiny. Nicholas explains how […]
Monthly Research Recap | August 2025
Recent News: 3Sixty Insights Welcomes Nicole Roberts as HR Industry Analyst 3Sixty Insights Welcomes Nicole Roberts as HR Industry Analyst. We’re thrilled to announce that Nicole Roberts has joined the 3Sixty Insights team as an HR Industry Analyst, focusing on […]
Analyst Insight: Lessons for Technology Vendors from PrismHR Live
Key Insights from PrismHR Live: How to Transform HR and Payroll for Growth The HR and payroll landscape is rapidly evolving, with increasing compliance demands, rising customer expectations, and a shift toward integrated, scalable solutions. PrismHR Live revealed how a […]
Video: Why Sales – Not Software – Is Winning the Deal
In this video, Nicholas Biron highlights a growing trend in software sales: the product isn’t winning deals—people are. As AI and feature sets across vendors begin to look indistinguishably similar, sales execution has become the real differentiator. Drawing from analyst […]
Video: Why Legacy Brands Fail – The Cost of Ignoring Innovation
In this video, Nicholas Biron unpacks a pattern he’s seen across industries: resistance to innovation is the fastest path to irrelevance. From cabs vs. Uber to Sears vs. Amazon, he explores how companies that once dominated their sectors crumbled when […]
Video: The Dark Side of AI in Customer Service
In this video, Nicholas Biron shares a firsthand critique of how AI is being implemented across customer service operations—and why it’s often failing. Drawing from real experiences with major brands like Verizon and Amazon, Nicholas unpacks the common breakdowns in […]
Evaluating Solution Providers Through the Lens of Employee Turnover and Glassdoor Insights
Employee turnover is a constant reality in today’s business environment. Organizations experience a natural ebb and flow of staff for reasons ranging from promotions to personal choices. However, there are instances when the rate of turnover becomes abnormal, almost resembling […]
FAMA Press Release: New Research Shows What Hiring Teams Already Know: What They Post Is Who You’ll Get—And Now There’s Data to Help Spot It Early
LOS ANGELES, CA — May 21, 2025 — A new independent research report from 3Sixty Insights is shining a light on Fama Technologies as a critical solution for today’s evolving hiring landscape. The report examines how Fama helps companies uncover job-relevant […]
Analyst Insight: isolved’s Strategic Approach to Sustainable Growth and Outstanding Customer Experiences
I recently attended isolved’s Analyst Summit in Scottsdale, AZ, which gave me the opportunity to gain valuable insights into the company’s strategic direction. I was front and center to witness their commitment to exceptional customer experiences and deliberate, sustainable growth. […]
Analyst Insight: Addressing the HR and Leadership Disconnect
Today’s business landscape, marked by rising costs, increasing labor expenses, compliance demands, and global disruptions, has left many businesses struggling to stay efficient and profitable. In response, executives are pressuring sales teams and seeking cost-cutting measures. What’s often overlooked is […]
Tips for Upping Your Social and Blogging Game
At 3Sixty Insights, we’re always looking for ways to elevate our impact and connect with the community. Recently, while working with one of our analysts to help develop a stronger social media strategy, I shared some key tips for success. […]
Enhancing HR and Administrative Efficiency: Key Takeaways from Dayforce’s Discover Event
Last week, I had the opportunity to attend Dayforce’s Discover event, and once again, it was evident that the world of HR technology continues to evolve rapidly. Much like other organizations we’ve engaged with, Dayforce has been making impressive advancements […]
Navigating Modern HR: Key Takeaways from UKG’s Aspire Event and the Strategic Role of Great Place to Work
Attending the recent UKG Aspire event was an inspiring experience, filled with announcements and roadmap insights that reflect UKG’s forward-thinking approach to HR technology. Beyond unveiling new capabilities, UKG demonstrated its commitment to transforming corporate culture and aligning organizations on […]
Subscription Models: The Key to Accountability in Software and a Spotlight on Unit4’s Customer Success Approach
In today’s competitive market, subscription services have become a dominant go-to-market strategy for software vendors. This model fundamentally changes the dynamic between vendor and customer. Unlike traditional on-premises software, where vendors typically realize profits upfront and have less immediate incentive […]
Monthly Research Recap | October 2024
Recent Research: Market Alert: Unlocking Hiring Efficiency: Paychex’s New AI Recruitment Tool for SMBS Paychex has introduced Paychex Recruiting Copilot, an AI-powered recruitment tool designed to help small- and medium-sized businesses (SMBs) streamline their hiring process. Partnering with Findem, the […]
The Link Between Financial Wellness and Employee Performance
Roughly 60% of Americans reported living paycheck to paycheck in 2024. These numbers are unsettling, especially given their consistent growth. But it also means nearly two-thirds of the U.S. workforce could face a financial crisis over something as simple as […]
Video: Anatomy of a Failed Campaign – Dunkin’s Halloween Bucket Misstep and Supply Chain Lessons
When a campaign promises big returns but falters in execution, the consequences ripple through revenue, brand perception, and customer loyalty. In this video, Nicholas Biron dissects Dunkin’s recent Halloween bucket campaign, revealing how misaligned supply chains and poor coordination turned […]
Video: Analyst Firms vs. Influencers – Debunking Pay-for-Play Myths
In this video, Nicholas Biron dives into a candid conversation with a senior executive about a common misconception in the research space: the idea that analyst firms operate under a ‘pay-for-play’ model. Drawing from his experience with top industry giants […]